The citizen can turn to the one of the following 3 (three) bodies if they want to report a disservice by the traghetto, or if they want to commend a gondolier or for any other argument that may relate to the gondolier:
1) One of the bancali (gondolier responsible for the operations of the traghetto) of the appropriate traghetto.
2) Vigili Dei Canali - Tel: +39.041.2748767
3) Ente Gondola - Tel: + 39 041 5285075 -Fax: +39 041 5211534
E-mail: gondola@gondolavenezia.it